If an item does not meet your satisfaction, it can be returned for a full refund up to 30 days from the ship date. Custom work cannot be returned, only altered or exchanged. Simply contact us to let us know that you are unhappy and we will provide any further instructions.
If any of your items suffer any damage or breakage, we're here to help. Any pieces primarily made from stainless steel or titanium have lifetime warranties. If these are damaged or break, please contact us and we will help you replace it. Aluminum pieces have a one year warranty
So the anodized layer on your piece has scratched or worn off? Unfortunately, that is due to misuse of your item. The anodized layer is the same hardness as the metal itself, so you needed to scrape it against something it shouldn't have been scraping against to damage the layer.